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National Friendly’s Success with Multilingual Insurance Solutions

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National Friendly’s Success with Multilingual Insurance Solutions

National Friendly is a well-established insurance provider in the UK. They recently teamed up with Translations.co.uk to improve communication and broaden the reach of their healthcare insurance and Medical Translation Services. Their main goal was to better serve the UK’s multicultural communities by breaking down language barriers.

Case Study Overview:

This case study covers:

  • The key challenges faced by National Friendly
  • Tailored solutions provided by Translations.co.uk
  • Positive outcomes achieved through this partnership
Medical Translation
Howard D
Howard D. Penton, Senior Project Manager at National Friendly

“Working with the team at Translations.co.uk was smooth and efficient. Their expert medical and legal translators quickly adapted to our unique needs, delivering the project on schedule. Their deep knowledge of UK regulations guaranteed full compliance and accuracy throughout. I highly recommend their services for healthcare insurance translation needs.”

Client Background

Founded in 1868, National Friendly has built a strong reputation as a trusted healthcare and protection insurance solution provider. Their focus on delivering personalised services and promoting community well-being has earned them the trust and loyalty of their customers over the years.

Challenges

National Friendly wanted to overcome language challenges and better serve immigrant communities across the UK. They needed a Medical Translation Services partner who could ensure that all materials met strict regulatory requirements while being culturally sensitive and accurate.

Solution

National Friendly partnered with Translations.co.uk to meet these needs, which assigned a dedicated project management team. The team included senior translators with expertise in healthcare and insurance, ensuring that every document was precisely translated and localised to meet cultural nuances and legal standards.

Results

As a result of this collaboration, National Friendly experienced faster market growth and improved brand name. The availability of professionally translated materials and multilingual support increased customer engagement and higher satisfaction levels.

Conclusion:

This partnership showcases translation and localisation’s vital role in helping companies expand their market reach, enhance brand reputation, and build trust—especially in sensitive industries like healthcare insurance.